Returns & Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

Exchanges

We accept exchanges within day of purchase. If you wish to exchange a product, contact our support team to initiate the process and let us know what product you'd like to receive.

Please note that the returning product must be in the same flawless condition it was upon arrival. In addition, we do not cover the postage fee for exchanges and a restocking fee of $2.50 will be charged upfront. An email with a payment request for this fee will be sent to you before the return process commences.

If the returned product arrives damaged, we unfortunately cannot send the requested exchange item.